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Home > Using Shaw Secure > Instructions > Technical FAQs

• Internet Shield (Firewall)
• Virus and Spy Protection
• Spam Control
• Parental Control
• Updating Shaw Secure
• Uninstalling Shaw Secure
• Technical FAQs

Shaw Secure Technical FAQs

Answers to your most frequently asked questions about Shaw Secure :

1. Why should I use Shaw Secure ?
2. Who makes Shaw Secure ?
3. How much does Shaw Secure cost?
4. How do I get Shaw Secure ?
5. Is Shaw Secure available for the Mac OS?
6. What can I do if I've lost my subscription number?
7. What do I do if I've lost my parental control password?
8. How do I enable or disable a Shaw Secure feature?
9. How do I cancel my Shaw Secure subscription?
10. What can I do if Shaw Secure finds a virus but cannot remove it?
11. How can I tell which version of Shaw Secure I'm running?

1. Why should I use Shaw Secure ?

On the Internet your computer can be exposed to viruses, hackers, and other threats that can harm your computer and threaten the safety of your personal information. Shaw Secure 's antivirus, firewall, and spyware protection features give you the peace of mind that comes from knowing that you’re always protected. For even greater control over your Internet experience, Shaw Secure Extended provides spam protection and parental controls.
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2. Who makes Shaw Secure ?

Shaw Secure is built and maintained by the award-winning Internet security firm F-Secure.
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3. How much does Shaw Secure cost?

Shaw Internet customers can install Shaw Secure on up to five computers in their household at no charge.
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4. How do I get Shaw Secure ?

You can download Shaw Secure from the the Shaw Secure Web site.
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5. Is Shaw Secure available for the Mac OS?

Shaw Secure is now available for Macintosh (10.5+ w/ Intel Processor), Windows XP (SP3), Windows Vista (SP1+) & Windows 7.
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6. What can I do if I've lost my subscription number?

If you've lost it, simply visit http://shawsecure.shaw.ca and it will be displayed.
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7. What do I do if I've lost my parental control password?

You can reset your parental control password using your Shaw Secure subscription number. See Changing the Parental Control password for more information.
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8. How do I enable or disable a Shaw Secure feature?

For help enabling or disabling a Shaw Secure feature, select the appropriate link below:

• Enabling/disabling virus protection
• Enabling/disabling Internet Shield (firewall)
• Enabling/disabling spam control
• Enabling/disabling parental controls

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9. How do I cancel my Shaw Secure subscription?

To cancel your Shaw Secure subscription, simply uninstall Shaw Secure  from your computer.
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10. What can I do if Shaw Secure finds a virus but cannot remove it?

If Shaw Secure is unable to remove a virus, it will usually provide a link to a separate, downloadable removal tool. For more information, see Repairing a Virus Infection.
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11. How can I tell which version of Shaw Secure I'm running?

Right-click the Shaw Secure icon in your Windows task bar. The feature names listed will help you identify which version you have.
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