Like all Shaw services, telephone technical support is available 24/7/365 by calling 1-888-472-2222.
See our Technical FAQs Here
- Why do I need Shaw Secure?
- What are the minimum system requirements for Shaw Secure?
- How much does Shaw Secure cost?
- Does Shaw Secure work on Macintosh or other operating systems?
- Does Shaw Secure work with other anti-virus or firewall products?
- Can I use Shaw Secure and Shaw Spam Filter at the same time?
- Are there different version of Shaw Secure?
1. Why do I need Shaw Secure?
The Internet can expose your computer to viruses, hackers, and other threats that can both harm your system and threaten the safety of your personal information. Shaw Secure 's anti-virus, firewall, SPAM, and spyware protection features give you the peace of mind that comes from knowing that you’re always protected.
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2. What are the minimum system requirements for Shaw Secure?
Your computer must meet these minimum system requirements to download and install Shaw Secure.
- 1-GHz processor / 1.66-GHz Windows 7 / Vista SP1(64 & 32 bit) / Mac OS 10.5.8
- Microsoft Windows XP SP3 with 512 MB of RAM or Windows 7 / Vista / Mac with 1 GB of RAM
- 500 MB of available disk space / 800 MB for Windows 7 / Vista / Mac
- All Shaw Secure features are 32 & 64 bit Vista and Windows 7 compatible
Note: Shaw Secure should not be installed on any server version of Windows. To install Shaw Secure you must be logged into a user account with administrative privileges.
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3. How much does Shaw Secure cost?
All Shaw Internet customers can use Shaw Secure at no charge on up to five computers. You must install Shaw Secure in order to take advantage of this complimentary service.
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4. Does Shaw Secure work on Mac OS or other operating systems?
Yes! Shaw Secure for Mac is available for download on shawsecure.shaw.ca.
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5. Does Shaw Secure work with other anti-virus or firewall products?
Running two Internet security programs at the same time can cause system instability and slow performance, and may prevent you from connecting to the Internet. We therefore recommend that you remove other anti-virus or firewall products before installing Shaw Secure. See below for details on removing Norton and McAfee. Shaw Secure allows you to specify a port to use without having to enter complicated rules.
To remove Norton download this program:
To remove McAfee download this program:
6. Can I use Shaw Secure and Shaw Spam Filter at the same time?
Yes. The anti-spam feature available with Shaw Secure provides an additional layer of protection that does not interfere with Shaw Spam Filter. Combined, Shaw Secure and Shaw Spam Filter work together to provide first-rate protection against spam.
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7. Are there different versions of Shaw Secure?
Yes, Shaw Secure is regularly updated to respond to changing conditions in online dangers. By accepting and installing the updates Shaw Secure sends to your PC, you are evolving your version to the most current one.
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Tips to a safer online experience
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Browse our online tutorials to learn more about using Shaw Secure
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Check your PC for viruses and other
unwanted programs
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